80% of pets will make their final visit to the vets for euthanasia and for many pet owners it is the only clinical procedure they will witness and one they will remember for the rest of their lives. Suzen Gregersen makes the business and welfare case for better end of life palliative care. She advocates starting this process earlier in the pet’s life with planned management of terminal disease and old age as well as preparing for the final highly emotional consultation. Doug Muir will discuss how to embrace the bereavement journey, helping your clients through the stages of loss, showing how the whole team can support this. Suzen and Doug will apply their combined knowledge and experience to help you reap the benefits both in repeat business from grateful clients when they get a new pet and from reduced staff emotional fatigue.
Who will benefit: Vets, Nurses, Practice Managers and Head Receptionists involved in planning or implementing bereavement and end of life management policies. A bereavement course is a requirement for PSS Customer Care Award.
Member rates offered to BVNA.