In partnership with RCVS Knowledge, SPVS VMG Congress 2020’s ‘Adapt, Improve, Achieve’ lecture stream brings you a full day of informative and engaging content from leading speakers from within the Veterinary professional and beyond.
Getting the Team on Board to Own and Deliver Improvement
The SQSF is an international lead level training programme with participants from at Scotland, Northern Ireland, Canada, Norway and Denmark. Shobhan Thakore is the Clinical Lead for the programme which develops improvement leaders by training them in the underpinning science and in leadership skills to help effect change. In this session he tells the story of the evolution of a performance culture in the NHS and how Quality Improvement is being used to shift this towards a value based approach.
Quality Improvement in vet practice: Where the Profession is Right Now?
The recent emphasis on Quality Improvement (QI) in vet practice might suggest that there has been a lack of quality in the past. Not so says Tom Ling, Head of Evaluation and Senior Research Leader at RAND Europe, who was commissioned by RCVS Knowledge to look at QI within the profession. However he feels that systems and protocols do matter in a world where knowledge and expertise is increasing rapidly, new practices are being set up and older ones sold at a rate not seen before and where recruitment and retention is an issue and client expectations are very different to a generation before. Tom has carried out similar work within human health and is therefore able to make comparisons. He will share the research he carried out and his reflections on what vet practice can learn from the NHS as well as the challenges and opportunities he sees as particular to the veterinary profession.
Safety and the Human Factor: thinking differently
Suzette Woodward has worked on patient safety in the NHS for 20 years and has contributed to RCVS/NHS One Health events involving the UK veterinary profession. She believes that much of the learning from human health both in the UK and worldwide is transferable and the veterinary profession can learn from their achievements and their mistakes. Suzette looks in particular how the pursuit of patient safety and excellence within the NHS gave rise to an over emphasis on looking for negligence leading to a blame culture, and how they are trying to move on from that.
Systems Thinking for Safe Practice
Mistakes in practice can be reduced by having good systems. For example, ensuring that all animals are clearly identified from the moment they are admitted, will minimise the risk of medication errors.
CVS are embedding quality improvement and systems design throughout their practices, led by former Director of Clinical Services, Richard Killen, and Director of Quality Improvement, Angela Rayner, who is currently studying for a Masters in Patient Safety and Clinical Human Factors. This will be a practical session showing what system design looks like in practice.
Richard and Angela will concentrate on small animal practice. Rachel Dean from Vet Partners will give a parallel lecture on QI in large animal and equine practice.
We hope to see you in January.