For you or your team members, taking the first steps into management can be an exciting but also challenging time.
At SPVS and VMG we have always been there to support, educate and nurture those within veterinary management – which includes those just starting on their management journey as well as those more seasoned managers looking for the latest practices and techniques.
That’s why we’re delighted to include a whole ‘New to Management’ lecture stream at Congress 2022 , 21 -22 January.
And if you’re not new to management why not consider sharing this or bringing along team members.
In Help! They were my friends, now I’m their manager, Helen Ballantyne, NHS discusses how do you navigate the fine line of being a friend, who also has to set boundaries as a manager. Helen, who worked as an RVN before qualifying as a human-centred nurse and working for the NHS, will talk you through her experiences, and suggest the ground rules and boundaries to set, and the pitfalls to avoid, to help you find the right balance between being a manager and a friend.
In 10 Laws Every Veterinary Manager Needs to be Aware of, Join Brian Faulkner, Colourful CPD / BVRA as he outlines 10 laws, regulations or standards that veterinary managers need to be aware of in order operate legally and professionally. Giving those new to a management role the practical understanding and application of a range of regulations that relate to clinical, client, financial and employment aspects of veterinary practice.
In Effective Complaint Management, Jennie Jones, Veterinary Client Mediation Services will share insights from the independent mediation organisation, funded by the RCVS which provides effective complaint resolution and mediation across the veterinary sector in the UK. Jennie’s session will use real world examples to explore the most effective strategies that new managers can use when encountering disputes. The session will also look at how new managers can support their team by shaping a progressive learning culture which uses all forms of feedback as positive tools to improve client relationships and the individual professional resilience and satisfaction of the team.
In Sink or Swim – What other options are there? Supporting new team members from a new managers perspective, Samantha Thompson RVN, Cert VN ECC Grad Dip VN DET (Diploma in Education and Training), Linneaus will cover designing a programme of induction from the ground up – looking at induction structure, skills scanning, establishing prior knowledge and building a resource bank. She will talk through the common obstacles faced and consider ways to overcome these. With a review of successful induction case studies and suggestions for development, new managers will come away with strategies on how to build an effective induction programme in practice.
And our Saturday afternoon New to Management Forum offers a relaxed session where you can share experiences, discuss any dilemmas or issues that you may be facing, or simply come along to connect with others in a similar situation.
Our Friday night Presidents’ Party is the ideal opportunity to let your hair down and have some fun. This year we’ve reduced our ticket price to just £50, which includes an informal ‘buffet style’ dinner along with great entertainment provided by The UK’s Number One Event band RPJ.