8:30am
Elanco Business Breakfast
09:30am
Presidents’ Welcome and Congress Opener, Keynote Speaker: Sabrina Cohen-Hatton
10.30am – Coffee in the Exhibition

STREAM A

STREAM B
New to Management

STREAM C
SPVS

STREAM D
VMG

11:00am
Help! They were my friends, now I’m their manager
Helen Ballantyne, NHS

Helen graduated with a degree in Pharmacology in 2002, qualifying as a Registered Veterinary Nurse in the UK in 2005. She has worked nationally and internationally, gathering experience in referral medicine and surgery, charity practice, emergency nursing and exotics.

In 2013 she qualified as a human centred nurse, initially working in cardiothoracic intensive care. Currently she works as a Transplant Nurse Specialist. Day to day she supports living kidney donors through the process of donation. She also holds an on call role, managing the logistics of matching, retrieving and transplanting abdominal organs from deceased donors.

Helen remains a RVN and has developed a strong interest in the principles of One Health. Her first textbook, Veterinary Nursing Care Plans: Theory and Practice was published in 2018. Currently she is working on her MSc Healthcare Management.

Session Synopses

Friendships in the workplace not only help you get through the day, but can increase job satisfaction, performance and productivity. However, when you take on a leadership role in your team, managing friendships at work can feel tricky, especially when those friendships involve people you manage. A change in dynamic is bound to happen, so how do you navigate the fine line of being a friend, who also has to set boundaries as a manager? Helen Ballantyne, who worked as an RVN before qualifying as a human-centred nurse and working for the NHS, will talk you through her experiences, and suggest the ground rules and boundaries to set, and the pitfalls to avoid, to help you find the right balance between being a manager and a friend.

15:00pm
Body Language: Your most important communication tool
Gary Lafferty, Speaking and Presentation Coach

Gary Lafferty is a Speaking and Presentation Coach, International Speaker and 2 x #1-best-selling author of the books ‘Average to Expert’ and ‘Make More Money from Speaking’.

He has mentored tens of thousands of people across six continents not only on what to say, but how to say it, in such a way that inspires confidence, builds trust and elevates your authority to your audience.

He is the CEO of an international personal achievement company. His products and programs simplify the process that entrepreneurs have to do to become sought after and the go-to person in their industry. He is a sought-after Expert Strategist and consults to some of the world’s largest Personal Development and Training companies.

As a speaker Gary has shared international speaking platforms with the likes of Jordan Belfort, the Wolf of Wall Street and Apple Inc Co-Founder, Steve ‘Woz’ Wozniak, and many others.

Session Synopses

Whether you have to deliver a presentation, head up a staff meeting, or simply meet a new potential client, chances are that you will take the time to prepare what words you want to use. However, how many times do you take the time to consider the non verbal cues we are giving when we are delivering those well crafted words of wisdom?

Numerous studies have proven that upto 93% of our communication is nonverbal. But we rarely think about our body language and what impressions we are creating in the minds of those listening. They say that first impressions are important and that people are constantly judging us.  The world of business is no different. As a matter of fact, this environment is an whole arena of unspoken language. Often, it’s what isn’t said that is heard the loudest. From pitches to board meetings, your body language illustrates your confidence, your commitment and your intentions more than you may realize.

The truth is that body language is either working with you or against you — there’s not a lot of room in between.  From manspreading to hands in pockets, leaning in vs arms crossed, you really can influence how your message is received.  And the two need to work together; if your gestures are not in alignment with your words, then you will lose trust.

Gary Lafferty is an author, who has taught and mentored tens of thousands of people across six continents in how to structure and monetize their message.  Here he shares some tips on making the right impression without opening your mouth!

11:00am
Civility Saves Lives: Why behaviour matters
Helen Silver-MacMahon, VetLed

Helen is an RCVS Knowledge Champion for her role in the sustained training and use of a surgical safety checklist within the small animal theatre at the former Animal Health Trust.

In 2018, Helen began an MSc in Patient Safety and Clinical Human Factors at the University of Edinburgh. The programme supports healthcare professionals in using evidence-based tools and techniques to improve the reliability and safety of healthcare systems. It includes how good teamwork influences patient outcomes, key concepts around learning from adverse events and teaching safety, understanding the speciality of clinical human factors, as well as the concept of implementing, observing and measuring change, monitoring for safety, and it focusses on quality improvement research and methodologies.   

Helen has been a Veterinary Nurse for 21 years, after qualifying in 2000 she went on to gain the Diploma in Advanced Veterinary Nursing (surgical) in 2005. Helen also holds a certificate in emergency and critical care and a certificate in small animal nutrition. Helen enjoys coaching, lecturing and mentoring and has published several articles. Helen also has extensive referral surgical nursing experience.

Session Synopses

A recent poll conducted by VetLed found that 96% of veterinary professionals have been on the receiving end of incivility.  Sadly, almost all of us have heard, seen or been subjected to rude or uncivil behaviour within veterinary practice.  But perhaps we aren’t fully aware of the impact incivility can have on us as individuals and as part of a wider team.  In this session learn about the impact of incivility on our performance, how it affects job retention, and importantly discover established tools to both challenge and improve incivility in the workplace.

12:00pm
Flexible Working in Equine Practice: Making it work for you
Lucy Grieve, Rossdales Veterinary Surgeons & BEVA SVP

TBC

Session Synopses

With more and more veterinary professionals looking to work flexibly, how can you make this work for you, particularly in a world that is increasingly ‘always on?’ For equine practice effective flexible working can prove even trickier, with ambulatory work making it harder to define finish times, the need to factor in travel, and clients invariably have your mobile number and calling any time of day or night. Drawing on her own experience and that gained from her time on BEVA Council, join Lucy as she guides you through her top tips on making flexibility work for you, to ensure an effective yet satisfying working life.

In Partnership with BEVA

12:00pm
Supporting new team members from a new managers perspective
Samantha Thompson RVN, Linnaeus

Sam qualified from MYF college and has worked in referral hospitals for over 10 years, most recently as the Clinical Services Manager for North Downs Specialist Referral Hospital. During her time at NDSR Sam developed and oversaw the inductions of new joiners. She joined NDSR as she qualified as an RVN and also has experience teaching Veterinary Nursing.

As a Post Registration Programme Manager, Sam works with the team to support nurses who have recently qualified fulfil their dreams of working in a referral hospital. This is done by the development and implementation of a structured and immersive professional and clinical programme. Combining both off site and on-site training to support the practices with ensuring these nurses have a smooth transition into referral nursing.

Alongside her role as PRP Manager Sam also sits on the clinical board, providing a nurse presence in this area. She’s a certified RECOVER Rescuer, is part of the VNJ Editorial board and has a keen interest in quality improvement

Session Synopses

Whilst some joiners relish the sink or swim approach, it can often leave new team members feeling anxious and with low confidence. In the worst-case scenario, it can have an impact on their desire to stay working within a company. Whilst the creation and implementation of induction programmes can be time consuming, in the long run the benefits can outweigh this initial output and be adapted for all areas of the practice. However, as a new manager this can appear daunting.

Samantha will therefore cover designing a programme of induction from the ground up – looking at induction structure, skills scanning, establishing prior knowledge and building a resource bank. She will talk through the common obstacles faced and consider ways to overcome these. With a review of successful induction case studies and suggestions for development, new managers will come away with strategies on how to build an effective induction programme in practice.

15:00pm
Body Language: Your most important communication tool
Gary Lafferty, Speaking and Presentation Coach

Gary Lafferty is a Speaking and Presentation Coach, International Speaker and 2 x #1-best-selling author of the books ‘Average to Expert’ and ‘Make More Money from Speaking’.

He has mentored tens of thousands of people across six continents not only on what to say, but how to say it, in such a way that inspires confidence, builds trust and elevates your authority to your audience.

He is the CEO of an international personal achievement company. His products and programs simplify the process that entrepreneurs have to do to become sought after and the go-to person in their industry. He is a sought-after Expert Strategist and consults to some of the world’s largest Personal Development and Training companies.

As a speaker Gary has shared international speaking platforms with the likes of Jordan Belfort, the Wolf of Wall Street and Apple Inc Co-Founder, Steve ‘Woz’ Wozniak, and many others.

Session Synopses

Whether you have to deliver a presentation, head up a staff meeting, or simply meet a new potential client, chances are that you will take the time to prepare what words you want to use. However, how many times do you take the time to consider the non verbal cues we are giving when we are delivering those well crafted words of wisdom?

Numerous studies have proven that upto 93% of our communication is nonverbal. But we rarely think about our body language and what impressions we are creating in the minds of those listening. They say that first impressions are important and that people are constantly judging us.  The world of business is no different. As a matter of fact, this environment is an whole arena of unspoken language. Often, it’s what isn’t said that is heard the loudest. From pitches to board meetings, your body language illustrates your confidence, your commitment and your intentions more than you may realize.

The truth is that body language is either working with you or against you — there’s not a lot of room in between.  From manspreading to hands in pockets, leaning in vs arms crossed, you really can influence how your message is received.  And the two need to work together; if your gestures are not in alignment with your words, then you will lose trust.

Gary Lafferty is an author, who has taught and mentored tens of thousands of people across six continents in how to structure and monetize their message.  Here he shares some tips on making the right impression without opening your mouth!

12:00pm
Personal Effectiveness and Work / Life Balance
Andrew Kitton, AFK Training

Andrew is an experienced Training and Development Consultant.  He is a knowledgeable and inspirational trainer, who creates a challenging and fun environment in the training room.

Andrew has been involved in Learning and Development since 1992 and specialises in soft skills and behavioural training.  He has designed and delivered programmes across Leadership, Management, Personal Development, Presenting and Sales.

Andrew holds a BSc Hons in Accounting and Business Economics.  He is professionally qualified as a trainer (Chartered Institute of Personnel and Development) and has completed several financial services qualifications (CeMAP, FPC, AFPC, Chartered Institute of Financial Services).  He is also a qualified practitioner of the MBTI, DISC, Hogan, SDI and Emotions & Behaviours at Work.

Andrew lives with his wife (Diane) and children; 21-year-old Daniella and 18-year-old Sam.

Session Synopses

“There is never enough time to do everything, but there is always enough time to do the most important things.”  Brian Tracy, effectiveness expert. This is probably true. The trouble is, identifying what the most important things are. What do you need to achieve to make sure you feel your personal life and you work life are both successful?  Once identified, how do you ensure you are motivated and energised to complete these tasks, whilst getting the balance between work and home life?

In this session, training and development consultant, Andrew Kitton will share some tips and best practices to help you gain focus on what you want to achieve and how you can integrate personal effectiveness into your work and home life. The session will cover:

  • What do you want to achieve – at work and in your personal life?
  • Developing a positive mindset
  • Setting simple goals to create focus for the day
  • Using your personal energy levels to help with productivity
  • Tackling procrastination to help you feel more motivated
  • Set work/home boundaries
1:00pm – Lunch in the Exhibition
2:00pm
Understanding Practice Culture and How Change is Possible
Dan Tipney, VetLed

Dan led the Human Factors training programme at a major UK airline and has since developed and delivered non-clinical training to both Veterinary and Healthcare professionals. He also represented Great Britain both as an athlete and a coach, helping  teams to consistently achieve their goals. Underpinning much of Dan’s work is the study of human behaviour and the associated impact of workplace environment and culture. At VetLed, Dan collaborates with experts from veterinary medicine, aviation, psychology and healthcare training to inspire, create and champion positive culture for the veterinary profession.

Session Synopses

Join Dan to discuss practice culture from his perspective as a coach and Human Factors specialist. Culture is a word that is often heard when challenges are faced within practice teams. Whether the challenges relate to team recruitment/retention, wellbeing, patient safety or efficiency and profitability, there is a clear recognition for the significance of practice culture. The first question, however, when discussing this topic; what do we really mean by the word culture in this context? During this session, we will break down the concept of practice culture, how it relates to our human behaviour and psychology and, ultimately, the areas which need conscious and deliberate attention if you are to nurture a culture which is consistent with your practice values. Dan will draw upon his experiences from outside the profession, specifically referring to principles of a high-performance culture in sport and a safety culture within aviation. The session will conclude by relating the underlying principles and insights from other fields to Dan’s work in the veterinary profession and ultimately provide a tangible approach to influencing culture in practice.

2:00pm
Effective Complaint Management
Jennie Jones, Veterinary Client Mediation Services

TBC

Session Synopses

This interactive session on complaint management will seek to introduce those new to a veterinary practice management role to the key methods and strategies for conflict resolution, focused on effective complaint handling at a local level, and how this can support a learning culture and quality improvement. The session will be delivered by Jennie Jones of the Veterinary Client Mediation Service (VCMS). During the session, Jennie will share insights from the independent mediation organisation, funded by the RCVS which provides effective complaint resolution and mediation across the veterinary sector in the UK. Jennie’s session will use real world examples to explore the most effective strategies that new managers can use when encountering disputes. As experts in complaint mediation and utilising complaint insight to positive effect, Jennie will share experience and insight from the VCMS and across regulated and healthcare sectors. The session will also look at how new managers can support their team by shaping a progressive learning culture which uses all forms of feedback as positive tools to improve client relationships and the individual professional resilience and satisfaction of the team.

15:00pm
Body Language: Your most important communication tool
Gary Lafferty, Speaking and Presentation Coach

Gary Lafferty is a Speaking and Presentation Coach, International Speaker and 2 x #1-best-selling author of the books ‘Average to Expert’ and ‘Make More Money from Speaking’.

He has mentored tens of thousands of people across six continents not only on what to say, but how to say it, in such a way that inspires confidence, builds trust and elevates your authority to your audience.

He is the CEO of an international personal achievement company. His products and programs simplify the process that entrepreneurs have to do to become sought after and the go-to person in their industry. He is a sought-after Expert Strategist and consults to some of the world’s largest Personal Development and Training companies.

As a speaker Gary has shared international speaking platforms with the likes of Jordan Belfort, the Wolf of Wall Street and Apple Inc Co-Founder, Steve ‘Woz’ Wozniak, and many others.

Session Synopses

Whether you have to deliver a presentation, head up a staff meeting, or simply meet a new potential client, chances are that you will take the time to prepare what words you want to use. However, how many times do you take the time to consider the non verbal cues we are giving when we are delivering those well crafted words of wisdom?

Numerous studies have proven that upto 93% of our communication is nonverbal. But we rarely think about our body language and what impressions we are creating in the minds of those listening. They say that first impressions are important and that people are constantly judging us.  The world of business is no different. As a matter of fact, this environment is an whole arena of unspoken language. Often, it’s what isn’t said that is heard the loudest. From pitches to board meetings, your body language illustrates your confidence, your commitment and your intentions more than you may realize.

The truth is that body language is either working with you or against you — there’s not a lot of room in between.  From manspreading to hands in pockets, leaning in vs arms crossed, you really can influence how your message is received.  And the two need to work together; if your gestures are not in alignment with your words, then you will lose trust.

Gary Lafferty is an author, who has taught and mentored tens of thousands of people across six continents in how to structure and monetize their message.  Here he shares some tips on making the right impression without opening your mouth!

2:00pm
Driving Performance Through Feedback
Andrew Kitton, AFK Training

Andrew is an experienced Training and Development Consultant.  He is a knowledgeable and inspirational trainer, who creates a challenging and fun environment in the training room.

Andrew has been involved in Learning and Development since 1992 and specialises in soft skills and behavioural training.  He has designed and delivered programmes across Leadership, Management, Personal Development, Presenting and Sales.

Andrew holds a BSc Hons in Accounting and Business Economics.  He is professionally qualified as a trainer (Chartered Institute of Personnel and Development) and has completed several financial services qualifications (CeMAP, FPC, AFPC, Chartered Institute of Financial Services).  He is also a qualified practitioner of the MBTI, DISC, Hogan, SDI and Emotions & Behaviours at Work.

Andrew lives with his wife (Diane) and children; 21-year-old Daniella and 18-year-old Sam.

Session Synopses

According to the Corporate Leadership Council’s research, the most effective action a manager can adopt to improve employee performance is effective informal feedback. In this session, training and development consultant, Andrew Kitton will share with you what effective informal feedback is. He will also show you how to give feedback in such a way that it motivates and develops your team. He will offer key tips on how using timely feedback can help you to:

  • Nip any underperformance issues in the bud
  • Give clarity on your expectations
  • Drive performance

This interactive session will not cover performance ratings or the appraisal process but will focus on the day-to-day interactions that you have with your team.

3:00pm – Coffee in the Exhibition
3:30pm
Human Leadership: How to lead when you don’t have the answers
Carolyne Crowe, VDS Training

Carolyne is head of training at the VDS. She is an experienced equine vet, an award-winning high performance coach, mentor, international speaker, researcher, and lecturer.  Carolyne has specific expertise and interest in creating healthy workplace cultures, positive leadership and is passionate about helping others thrive at work and in their lives.

Carolyne has a Masters degree in Workplace Health and Wellbeing, diplomas in stress management and wellbeing, personal and team resilience and was awarded Coach of Excellence accreditation and her Fellowship to the Royal College of Veterinary Surgeons in 2020 for her outstanding contribution to the profession.

Loving a challenge, in 2017, Carolyne ran 10 marathons in 10 days raising over £100,000 for the Brooke charity.

Session Synopses

It doesn’t matter how many leadership books you’ve read, TED talks you’ve watched or courses you’ve attended, as a manager you’re bound to face situations that leave you feeling overwhelmed and unprepared for what your next move should be. And for those in positions of leadership during the coronavirus pandemic, those feelings may be in the extreme.

Don’t forget, everyone’s on this roller coaster, and no one is expected to have all the answers. So, whilst there’s no magic map to help navigate through the current crisis, or any future challenges that may be thrown at you, there are a number of key principles that can make your life easier and your role more effective. Carolyne will guide you through these fundamentals to enable you to have strategies in place to deal with anything that your work life may throw at you.

3:30pm
10 Laws Every Veterinary Manager Needs to be Aware of
Brian Faulkner, Colourful CPD & BVRA

Brian graduated from Edinburgh Vet School in 1995 and worked in mixed practice before studying for an MBA at Nottingham Business School in 2001. He has set up and developed 6 veterinary practices from start-ups during the last 20 years and currently leads and works as a clinician in his current practice Aldeburgh Vets. Brian completed a Masters in Applied Positive Psychology, as well as General Practice certificates in Business and Professional Studies and Small Animal Medicine. He was The UK’s Petplan Vet of the Year in 2008. He is Associate Professor in Veterinary Business at Nottingham University Vet School and in July 2020 he was awarded the title Fellow of the Royal College of Veterinary Surgeons (FRCVS). Brian co-founded The British Veterinary Receptionist Association, The Australian Veterinary Receptionist Association, The North American Veterinary Receptionist Association and The Association of Veterinary Care Assistants in the UK.  He is a director of Colourful CPD.com, an online Learning and Development company that specialises in the delivery of courses that focus on the importance of non-clinical skills within veterinary practice.

Session Synopses

As a new veterinary manager, the scope of tasks, issues and incidents that you have to deal with can seem overwhelming and endless.  Often it is difficult to distinguish the “Law of the Land” from cultural habits or subjective interpretations about the ‘right’ way to do things – or what Brian Faulkner, BVRA Co-Founder and Colourful CPD Director, refers to as “The Law of the Laird”.  Join Brian as he outlines 10 laws, regulations or standards that veterinary managers need to be aware of in order operate legally and professionally. This talk aims to provide those new to a management role the practical understanding and application of a range of regulations that relate to clinical, client, financial and employment aspects of veterinary practice.

15:00pm
Body Language: Your most important communication tool
Gary Lafferty, Speaking and Presentation Coach

Gary Lafferty is a Speaking and Presentation Coach, International Speaker and 2 x #1-best-selling author of the books ‘Average to Expert’ and ‘Make More Money from Speaking’.

He has mentored tens of thousands of people across six continents not only on what to say, but how to say it, in such a way that inspires confidence, builds trust and elevates your authority to your audience.

He is the CEO of an international personal achievement company. His products and programs simplify the process that entrepreneurs have to do to become sought after and the go-to person in their industry. He is a sought-after Expert Strategist and consults to some of the world’s largest Personal Development and Training companies.

As a speaker Gary has shared international speaking platforms with the likes of Jordan Belfort, the Wolf of Wall Street and Apple Inc Co-Founder, Steve ‘Woz’ Wozniak, and many others.

Session Synopses

Whether you have to deliver a presentation, head up a staff meeting, or simply meet a new potential client, chances are that you will take the time to prepare what words you want to use. However, how many times do you take the time to consider the non verbal cues we are giving when we are delivering those well crafted words of wisdom?

Numerous studies have proven that upto 93% of our communication is nonverbal. But we rarely think about our body language and what impressions we are creating in the minds of those listening. They say that first impressions are important and that people are constantly judging us.  The world of business is no different. As a matter of fact, this environment is an whole arena of unspoken language. Often, it’s what isn’t said that is heard the loudest. From pitches to board meetings, your body language illustrates your confidence, your commitment and your intentions more than you may realize.

The truth is that body language is either working with you or against you — there’s not a lot of room in between.  From manspreading to hands in pockets, leaning in vs arms crossed, you really can influence how your message is received.  And the two need to work together; if your gestures are not in alignment with your words, then you will lose trust.

Gary Lafferty is an author, who has taught and mentored tens of thousands of people across six continents in how to structure and monetize their message.  Here he shares some tips on making the right impression without opening your mouth!

3:30pm
Leading from the Right Brain
Mark Tabachnik, Wright & Morten Veterinary Surgeons

Mark has been a vet for 25 years, during which time he’s been a business owner, a Clinical Director and now a coach as well.  He is passionate about bringing improved people skills to the veterinary industry for better interpersonal relationships, staff retention and overall happiness.

Session Synopses

This session looks at the neuroscience of the brain and how it relates to our ability to be great leaders.  The survival brain can make us feel stressed, anxious and fearful – no doubt a common response over the past year.  The left brain is a computer which stores protocols and procedures.  Accessing our right brain will provide us with a whole new set of tools, including intuition, empathy and creativity.  The key is to balance our left brain knowledge with the right brain’s intuition, to help prevent survival brain kicking in.

We can develop both the insight and the habits for right brain thinking using mental fitness – our ability to respond to life’s challenges with a positive rather than negative mindset. To improve our leadership, we can use our right brain for curiosity, detection of mood and energy, and big picture thinking. Key leadership qualities such as problem solving, conflict management and strategic thinking become more creative and positive when viewed from the right brain perspective.

4:30pm
Happy Hour in the Exhibition
7:15pm
Drinks Reception & Presidents’ Party
9:30am
Imposterism: What is it and how can I address it for both myself and my team?
Iain Price, VDS Training

Iain is a qualified neuroscientist, executive coach, experienced trainer and educator who is passionate about elevating people’s thinking to help them better understand themselves and their teams.  Iain combines an infectious, enthusiastic training style with a disarming, insightful and thought-provoking coaching approach.  Iain regularly works across the corporate, start-up, step-up and not-for-profit sectors as well as individuals transitioning out of elite sport and employment.  Iain grew up working on a farm in the Welsh borders, loves climbing and surfing and is married to a GP.

Session Synopses

Are you an imposter?  Do you ever feel like a fraud?  Are you ever worried about being ‘found out’?  You are not alone!  Far from being a syndrome, ‘imposterism’ (feeling like you are not good or qualified enough for the roles and situations that you are in) is today a pandemic of its own.  Research suggests that before Covid-19 nearly three-quarters of us felt like an imposter at some point in our lives.  The seismic shifts and uncertainties of the last nearly 2 years has made this even worse. So, what can you do to turn around feelings of being an imposter for yourself and your teams?  Dr Iain Price is a neuroscientist, trainer and coach with VDS Training who helps high performing individuals and teams reframe and recapture confidence and control in their lives and ambitions. In this session Iain will help you understand what imposterism really is and how you can better recognise and address your own ‘imposter’.  He will also explore what leaders can do to support the ‘imposters’ in their teams to regain performance and wellbeing in practice.

9:30am
Setting Up in Practice: Do you have your finances in place?
Simon Biles, Moore Scarrott

TBC

Session Synopses

With reduced opportunities for individuals to buy-in to practices, escalating valuations and restricted bank funding making buy-ins financially difficult, Moore Scarrott are seeing a significant return to individuals looking to start-up their own practice. Getting the right financial projections and funding in place to start with is key to making your new practice a success. Simon Biles from Moore Scarrott will run through the key elements to consider when going through this process, including examples of what other successful start-up practices have managed to achieve.

9:30am
Performance Management: Why you shouldn’t run a practice on opinions
Joe Hill, VetPartners

TBC

Session Synopses

When it comes to performance management, why measure? Nearly all people have opinions and most think they are right! The purpose of measurement is to help set aside opinion-based discussions. By adding data and measurements to an assessment, discussions will be less emotive while ensuring that outcomes can be assessed. The maxim “what gets measured gets done” holds true for most, if not all organisations. Consequently, great care needs to be exercised when selecting which aspects of performance to measure. In this session, Joe will focus on measurements that are commonly used, and recommend additional measurements which should be used routinely. He will not only discuss the overall purpose of their use, but also describe the pros and cons of each, helping you to decide which to implement in your practice.

TBC: Watch this space!
10:30am
Effective Equine Out of Hours Provision
Panel Session: Shelley Cook, Little Rock Equine Vets; Lucy Grieve, Rossdales Veterinary Surgeons; & James Hopkins, Equicall

TBC

Session Synopses

Managing your out of hours service and ensuring this works for your clients, your team, their wellbeing and your practice finances is never an easy task. With representatives from small and large equine practices, plus a dedicated out of hours service, this panel session will discuss the do’s and don’ts of an effective OOH offering and answer any questions you may have on how to implement this in your practice.

10:30am
Your Vision, Mission and Values: The guiding force behind your practice
Rhiannon Gibbs, Ad-Esse

TBC

Session Synopses

If you’re considering setting up your own practice, just as important as getting your business plan in place, is establishing your own vision, mission and values to attract and retain both your client base and practice team. However, where do you start in crafting effective ones?

  • A good vision statement will describe your business goals and how it wants to solve the problems of the future.
  • A good mission statement will focus more on why a business drives value instead of what they do. Increasingly important in the veterinary world, a good mission will differentiate you from your competition and form the basis for a strategy that creates real competitive advantage.
  • A good set of values goes beyond obvious statements of intent and becomes a guide for the way your employees behave and interact with your clients, again, driving competitive advantage.

During this session, business consultant, Rhiannon will walk you through what a good set of statements look like and advise you on how to create your own.

10:30am
Using Content Marketing to Achieve Your Goals
Andrew Rastall, Connected Vet

Andrew founded Connected Vet in 2013 to provide digital marketing consultancy for independent veterinary practices. His presentations draw on over 29 years’ experience in PR & digital marketing. His presentations often reference his work with 160 or so independent veterinary clients as well as complementary experience from other industries, that have lots to teach the teams that run veterinary practices. Andrew regularly presents in person and through live webinars, most recently on ‘Interacting with your vet during Covid-19’, ‘How to buy a website’ and ‘Driving digital engagement’.

Session Synopses

Despite the strange times we’re living in, one thing learnt over the lockdowns was the beneficial effect that established-and-competent content marketing strategies could have on how clients interact with a practice. In this practical and evidence-based session, Andrew will illustrate how the application of the basics of content marketing can help you achieve real world aims. Want more clients? Content marketing is the key. Need less clients calling? Content marketing can help. Wish pet owners would do things differently? Guess what will nudge them in the right direction?

If you’re a practice that would see a benefit from gently guiding the majority of your established, new and potential clients in a specific direction then you can’t afford to miss this content marketing masterclass. If you’ve been bashing away at news, emails and social and not really seeing an effect then invest some time in this session and you’ll discover with the same effort or less, you can achieve vastly different results.

10:30am
Enabling Inclusion Through Leadership
Rebecca Armstrong, Sparkle

Rebecca is an accomplished international speaker, inspiring audiences to take action and create a spectacular life by being aligned to their purpose, regardless of circumstance, stereotype or limiting beliefs to smash through ‘glass doors’. She is also a HR & Leadership consultant working with organisations across the world to help them ‘Sparkle’ through their people, her passion is Inclusion and supporting businesses to embrace individuality and create cultures that enable people to reach their true potential. Offering a range of coaching, training and consultancy the company brings a fresh and transformational approach to HR in order to enable delivery of business strategy and profit.

Rebecca is an expert in the fields of HR, Leadership, Inclusion and Mental Health through extensive lived and professional experience underpinned with extensive qualifications. Rebecca holds a Masters Degree in Human Resource Management as well as a Postgraduate Diploma in Strategic Leadership and a Post Graduate Certificate in Employment Law. As a coach Rebecca is PCC Certified through the world leading Coaches Training Institute.

Rebecca shares her lived experience of having MS to help organisations embrace inclusion.

Session Synopses

During this session, HR and Leadership consultant, Rebecca will explore how inclusion is enabled through leadership, in the context of the veterinary sector. Drawing on the psychology of the team, she will review the concept of ‘power’ and its evolution from being a top-down approach into a relational approach. She will explain the difference between a Parent-Child model of leadership, and all the behaviours that are triggered by that, and contrast that with the Adult-Adult model and how this creates inclusion. She will also consider what employees want and demand today in terms of flexibility. To find out more, attend Rebecca’s afternoon workshop on this topic.

11.30am – Coffee in the Exhibition
12:00pm
Empowered RVNs: Becoming the quality improvement ambassador in your practice
Lou Northway, RCVS Knowledge Clinical Lead

TBC

Session Synopses

In this session Lou Northway aka Lou the Vet Nurse will discuss how nurses can become Quality Improvement ambassadors to improve clinical standards, patient safety and communication in practice. QI benefits the team, patient care, clients, and the business as a whole. So, as a nurse, how do you take the steps to become the driving force for positive change? Join Lou as she shares her experiences and top tips to take back to practice.

12:00pm
Setting up my own Practice: How I did it and what I would do differently
Panel Session: Liz Somerville, Loch Leven Equine; James Horner, James Horner Vets; Rachel Simmons, Edhen Vets & Shaun Taylor, Yatton Vets

TBC

Session Synopses

Join this interactive session with a panel of practice owners sharing their personal experiences and key challenges faced when opening their practices. Representing newly opened practices, those that have a few years’ experience and those that are well established, this open discussion with the practice owners will include tips on what worked well, and what they wouldn’t do again in hindsight. Key areas to be covered will include property, finance and building your team with questions to be welcomed from the audience.

TBC: Watch this space!
1:00pm – Lunch in the Exhibition (Exhibition closes after lunch)

PRE-BOOKABLE WORKSHOPS

2:00pm
Enabling Inclusion Through Leadership: A Workshop
Rebecca Armstrong, Sparkle

Rebecca is an accomplished international speaker, inspiring audiences to take action and create a spectacular life by being aligned to their purpose, regardless of circumstance, stereotype or limiting beliefs to smash through ‘glass doors’. She is also a HR & Leadership consultant working with organisations across the world to help them ‘Sparkle’ through their people, her passion is Inclusion and supporting businesses to embrace individuality and create cultures that enable people to reach their true potential. Offering a range of coaching, training and consultancy the company brings a fresh and transformational approach to HR in order to enable delivery of business strategy and profit.

Rebecca is an expert in the fields of HR, Leadership, Inclusion and Mental Health through extensive lived and professional experience underpinned with extensive qualifications. Rebecca holds a Masters Degree in Human Resource Management as well as a Postgraduate Diploma in Strategic Leadership and a Post Graduate Certificate in Employment Law. As a coach Rebecca is PCC Certified through the world leading Coaches Training Institute.

Rebecca shares her lived experience of having MS to help organisations embrace inclusion.

Session Synopses

Building on the themes introduced in her earlier session, Rebecca will discuss the role of leadership in enabling inclusion. She will encourage self-reflection and analysis of our own practices in terms of inclusion identifying opportunities for improvement. She will also explore why we (and our people) react in different ways and how to get the best out of people in an inclusive way. The session will end with 5 key steps we can take on the journey to building an inclusive workplace. This workshop will be a continuation of Rebecca’s earlier session, but it is not compulsory to have attended that.

2:00pm
Creating a successful marketing strategy for launch and beyond
Justin Philips, Practice Made Purrfect

A Marketeer with twenty years’ experience, Justin joined the veterinary industry in 2012 enabling White Cross Vets to achieve consistent 20% year on year growth. Along the way he won four Veterinary Marketing Association awards and lectured internationally on veterinary marketing.

As Head of Practice Marketing for VetPartners, Justin was responsible for supporting more than 350 practices to promote their individuality, improve patient care and build a thriving practice.

Justin is passionate about coaching and inspiring others to raise the standard of marketing across the veterinary industry in order to improve client service and to enable practice teams to thrive. In October 2020 Justin founded Practice Made Purrfect to provide marketing and business consultancy to vet practices around the world.

Rebecca shares her lived experience of having MS to help organisations embrace inclusion.

Session Synopses

You’ve got the premises sorted and a vision for the practice you want to create, but how are you going to get people through the door to break even as quickly as possible? Join Practice Made Purrfect’s Justin Phillips, a vet practice marketing expert, as he guides you through how to build a marketing infrastructure to make your dream a reality. Having successfully launched numerous practices himself, Justin will take you through case studies of opening marketing plans and provide you with takeaways to adapt for your own practice launch. He’ll also recommend how best to invest your time by reviewing the digital tools available to enable an efficient and profitable practice from the outset.

2:00pm
New to Management Open Forum
Facilitated by Alison Daubney, VMG and Summerleaze Vets & Fiona Leathers, Westport Vets

TBC

Session Synopses

Stepping up to a management role can be a daunting prospect, particularly when doing so during the uncertainty of the past couple of years. In the words of a famous telecoms advert, it’s good to talk, so if you’re new to a management role, join us for this relaxed session where you can share experiences, discuss any dilemmas or issues that you may be facing, or simply come along to connect with others in a similar situation.

2:00pm
Sustainability in Veterinary Practice
Zoe Halfacree, Ruth Clements and David Black, Vet Sustain

TBC

Session Synopses

This interactive workshop from Vet Sustain will provide an open forum to discuss current issues and receive the latest guidance regarding sustainability in the veterinary sector. The session is for all veterinary professionals with an interest in understanding the environmental impact of both farming and clinical practice, and the potential practical and cost-effective solutions to mitigate this. Members of both the Vet Sustain Greener Veterinary Practice and Food and Farming working groups will provide brief presentations on their work before opening up the floor for a facilitated discussion between themselves and the workshop attendees.

TBC: Watch this space!
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