SPVS and VMG will turn the focus on all things digital at our online Focus on our Digital Future event on 23 June 2020. With two streams of live and interactive sessions from speakers at the forefront of digital development, including Ruth Serlin, Lecturer in Veterinary Professionalism, Royal Vet College.
Ruth will be discussing Adapting your consultation styles to the small screen.
Consulting online necessitates honing your day-to-day communication skills. Online, body language is harder to read and emotions can be harder to portray or pick up. There can be a difference in the perceived relationship too, particularly when clients are asked to pay. It becomes even more important to recognise the different elements and processes in a consultation so you can communicate with clarity and ensure the best outcome for all. Ruth Serlin worked in first opinion practice for over 25 years. Currently, at the RVC, one of her roles is to lead the communication skills teaching. She shares some of her research into teaching owner/vet communication and takes you through an online consultation step-by-step. She will consider such things as the practicalities, what you should wear, the backdrop you choose, and give a deeper insight into how your everyday communication skills can apply to this newer way of consulting.
Join us to discuss how any and every practice can embrace a digital future – improving their service to existing clients and attracting new ones.
We hope to see you on the 23rd of June.