Many practices furloughed at least some, if not all of their Front of House team during lockdown. A recent survey by the British Veterinary Receptionist Association (BVRA) suggests that many of their members felt that communication during this time and during the return to work was poor and they were not always treated as part of the team. While the clinical teams may be back to a semblance of normality, reception teams are still having to work differently and multi-task even more than usual as they juggle social distancing rules and different client needs.
In Front of House: a post-Covid at SPVS & VMG Focus on Leadership and Management Virtual Summit, on the 1st of December, Kayleigh Page and Danielle Bowers discuss with Liz Somerville, the learnings from COVID for front of house and how better communication, a more joined up approach and improved PR could help clinical and reception teams work together and provide a better client service. They will also discuss the pros and cons of technology both during lockdown and going forward to help inter-team and client comms.
Kayleigh and Danielle are both veterinary receptionists at Drove Vets, a multi-branch practice in Swindon, and were both nominated for the BVRA Receptionist of the Year Award 2020. As BVRA members, they share key findings from the research, backed up by their own experience and anecdotes from colleagues.
Why not join us for two streams of live and interactive sessions along with a digital exhibition and don’t worry if you can’t attend or would like to catch up on what you may have missed – all sessions will be recorded for you to download and watch at your leisure. Click here for full programme details.
Tickets are £50 for members and £75 for non-members, with tickets for additional team members at just £25.
Register now at spvs-vmg-events.co.uk