9:30am
Performance Management: Why you shouldn’t run a practice on opinions
Joe Hill, VetPartners

TBC

Session Synopses

When it comes to performance management, why measure? Nearly all people have opinions and most think they are right! The purpose of measurement is to help set aside opinion-based discussions. By adding data and measurements to an assessment, discussions will be less emotive while ensuring that outcomes can be assessed. The maxim “what gets measured gets done” holds true for most, if not all organisations. Consequently, great care needs to be exercised when selecting which aspects of performance to measure. In this session, Joe will focus on measurements that are commonly used, and recommend additional measurements which should be used routinely. He will not only discuss the overall purpose of their use, but also describe the pros and cons of each, helping you to decide which to implement in your practice.

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