14:00pm
What Makes Some Practices Supersonic?
Mark Harwood, Hazlewoods

Mark has been with Hazlewoods since 2003 and works solely with veterinary practices. Mark advises on a whole range of matters including profit improvement, tax planning, valuations, ownership change and buying and selling practices. Mark regularly writes for the veterinary press and presents to the profession.

Session Synopses

There are those practices that do well, then there are those that really fly.  They are super profitable, their teams are happy and staff turnover is low.  So what are they doing that makes them a cut above the rest?  According to Mark Harwood,  numbers do matter, and the successful practices know which KPIs to measure, how often, and what to do with the results.  It is also about creating good habits (and minimising the bad!),  attention to detail, a positive mindset, consistency, and teamwork. In this session, Mark will use a mix of different case study practices to drill down to the essentials, comparing and contrasting the supersonic practices.  He will provide some top business tips from these practices together with a check list of ten take outs that you can start implementing in your practice now, to help you and your team take off and keep flying.

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