Our speakers this year will include:
Becky Dobell – VetPartners
Becky is a Business Support Manager for VetPartners. Her role focuses on servicing the needs of practices, by understanding the support and development they require. She provides analysis and solutions on topics including; staff management and engagement, business operations, marketing, client relations and experience as well as practice performance and productivity. Becky worked as a nurse in practice for 6 years before and has had a number of roles supporting teams in practice improve their ways of working. Prior to VetPartners, Becky worked for Centaur Services in their Inventory Management team providing consultancy to practices on their stock management.
Elaine Fisher – Eagle HR
Elaine is a highly credible HR professional with over 20 years’ personal hands-on management experience. She is an expert in devising and implementing effective reward strategies for employers of all sizes and is skilled in job evaluation, pay structure design and equal pay.
A trained and experienced project manager, Elaine often advises large public sector organisations and corporate clients in relation to the implementation of workforce and service delivery changes. She has managed the diversity portfolio for a large public sector body and has experience of delivering successful training programmes to all levels of employees.
Elaine as Director of Eagle HR leads a team of HR and Health & Safety Business Partners in order to provide a range of services to Clients. She provides HR advice, guidance and support to a range of small and medium-sized businesses. She is a Fellow of the Chartered Institute of Personnel & Development (FCIPD).
Mark Harwood – Hazlewoods
Mark has been with Hazlewoods since 2003 and works solely with veterinary practices. Mark advises on a whole range of matters including profit improvement, tax planning, valuations, ownership change and buying and selling practices. Mark regularly writes for the veterinary press and presents to the profession.
Georgina Hills – IVC & VMG
Georgina started as a student veterinary nurse in 1995, back in the day of the green practical book! Since then she has worked throughout practices in the southwest as a nurse and Head Nurse with breaks working as a lecturer and internal verifier for Bicton College and a year managing a Mountain bike holiday Company in Spain. Georgina started as Head Nurse at Vale Vets and Referrals in 2010 and then became Practice Manger after completing the level 5 ILM diploma and learning on the job! In 2013 to prove to herself and those around that she knew what she was doing George sat the Certificate in Veterinary Practice Management (CVPM) awarded by the then VPMA and won the Glynne Davis Memorial Award for outstanding achievement in the examination. George now sits on the CVPM exam board and encourages other Practice Managers to sit the award to further their career.
Steve Millbank – Cake People
Steve is an experienced learning and development professional. He has worked in a variety of senior management roles, designing learning strategies and development initiatives as well as change management and team development programmes. Much of Steve’s experience has been in the retail sector where he has held lead roles for both Waitrose Ltd and John Lewis Department Stores.
In his role at CAKE, Steve has worked with a wide variety of organisations in both the public and private sectors. This includes manufacturing businesses, professional services, finance, health care, veterinary services and technology sector.
Steve is a qualified coach, Master Practitioner in NLP, sailing instructor and a passionate supporter of Norwich City Football Club.
Emma Mamo – Mind
Emma is Head of Workplace Wellbeing at Mind. Emma joined Mind in 2007 and, since 2010, has led Mind’s campaigning for mentally healthy workplaces – playing a pivotal role in thought leadership to position mental health in the workplace as a key priority for employers and Government.
Emma has led culture change through engagement with employers, health and safety professionals, HR audiences and Government on mental health in the workplace and back-to-work support for people with mental health problems. She also supports networks of employers and stakeholders to share best practice and develop business-to-business peer support. Emma has worked in the disability sector since 2005 and previously worked for Mencap, the learning disability charity.
Oxana MacGregor Gunn – SAMH
Oxana joined SAMH (Scottish Association for Mental Health), Scotland’s largest mental health charity, in 2012. As Head of Employability she lead on the development and delivery of SAMH Employment Services and provided leadership to the National Employment Team ensuring delivery of high quality, customer focussed services. Prior to SAMH, Oxana was with Shaw Trust, managing a number of Welfare to Work services. SAMH’s future areas of focus include care, workplace, wellbeing and therapeutic; all underpinned by a determination to end mental health stigma and discrimination.
Pam Mosedale – RCVS Knowledge QI Advisory Board
Pam is Lead Assessor for the RCVS Practice Standards Scheme. She is an SQP assessor for AMTRA & organise CPD for SQPs. Pam also edits the BSAVA Guide to the Use of Veterinary Medicines and organises the BSAVA Dispensing Course.
Tracey Morley-Jewkes – Willows Referral Service & Veterinary Centre
Tracey is Hospital Director at Willows, the largest referral centre in the Midlands, previously Managing Director of Blacks Vets, a 5 site general practice in the Black Country with an Accredited Veterinary Hospital and own OOH. Blacks Vets were winners of the Large Practice Category in the Vet Wellbeing Awards 2017.
Tracey has contributed to both corporate and SME businesses including climbing the career ladder at BT, building her own manufacturing company into an award winning international business and latterly her own management consultancy. TMJ loves making a positive difference to sustainable competitive advantage using her experience in leadership, people development, the development of high performing teams, coaching, sales, marketing, business process re-engineering, business transformation, finance and project management.
Fiona Nicol – VetPartners
Fiona is currently Business Support Manager for VetPartners UK. Her role focuses on servicing the needs of practices, by understanding the support and development they require. She provides analysis and solutions on topics including; staff management and engagement, business operations, marketing, client relations and experience as well as practice performance and productivity. Prior to this Fiona was involved in the planning and implementation of Zoetis business consulting services, aiding in the design and delivery of a range of business support services and solutions. Her training included the completion of a veterinary specific business course at Purdue University in the USA, study with the European School of Management and working alongside experts in the UK. She is currently completing her certificate in Veterinary Business management through Liverpool University. Over the last 8 years, Fiona has authored several articles that have appeared in the veterinary press and has provided workshops for the SPVS/VPMA CPD series and The University of Liverpool. Before moving into the veterinary pharmaceutical industry Fiona spent five years in small animal practice in East Yorkshire.
Debbie Robinson – Vet Dynamics
As a former owner and director of several successful businesses, Debbie has extensive experience in business, team and personal development and fully understands the challenges the veterinary sector faces in today’s demanding and changing marketplace.
Having coached and mentored some of the country’s top performing independent practices through the Vet Dynamics Platinum Academy, Debbie has proven that any practice with the right direction, input and people, can learn to become a high-achieving, productive and profitable business. How does she do this? There is no extrinsic magic formula to apply from the ‘outside in’. Debbie believes and demonstrates that becoming an effective and successful veterinary business is an intrinsic and organic process that takes planning, time and teamwork which must be nurtured in order to grow and sustain.
April Sotomayor, Sustainability Consultant for iiE and Responsible Resource Use Lead for PECT
April is a Sustainability Consultant at the environmental charity PECT, where she manages the national accreditation scheme Investors in the Environment (iiE). April has over 13 years’ experience working on a range of sustainability issues within organisations. Through the iiE accreditation, she supports veterinary practices to embed Environmental Management Systems and engage staff with activities to tackle climate change and reduce waste. She supports veterinary practices to implement resource efficiency measures, helping them to demonstrate significant cost, carbon and resource reductions.
Ellie West – MRCVS, Davies Veterinary Specialists
Ellie graduated from Cambridge University in 2003 and worked first as an intern in a private referral practice and then as a general practitioner in a first opinion clinic. She has been an anaesthetist since 2006; first as an intern at University College Dublin, Ireland and then as a Clinician-Teacher at the University of Liverpool and now as a clinical anaesthetist at Davies since 2013. Ellie passed her ECVAA Diploma in 2017 and her interests are in the management of chronic pain and sustainability within the veterinary sector. She is the current Sustainability Lead at Davies Veterinary Specialists and is an Associate member of the Institute of Environmental Management and Assessment.